HIF is powered by a team of wonderful people, who are always looking for ways to help resolve problems before they happen.
Missed payments can be resolved pretty quickly – but they’re also quite stressful if your membership card unexpectedly declines at an appointment, your next payment amount is higher than usual, or payment reminders start to pile up.
So, here’s a quick checklist our team have put together to help keep your HIF membership running smoothly over the holidays:
• What date is your next direct debit payment due?
You probably haven’t marked every upcoming debit date on your calendar – and that’s OK!
• When should you keep funds aside in your nominated bank account?
Tip: If your debit is due on a non-banking day, then your financial institution may debit your account on the following banking day instead.
We'll always aim to debit your account on the date you've requested – but if your debit payment falls on a non-banking day, or there's been a change to your membership details, we may need to adjust the debit date for you. But don't worry, we'll send a notification to let you know!
Our advice? If you're planning a holiday spending spree, it's a good idea to keep sufficient funds available in your account a few days after your debit date. That way, you can help ensure your membership payments keep running smoothly throughout the holiday season.
• Have we been trying to reach you?
If your HIF membership details have recently changed (or you’ve missed a payment) then your next direct debit amount might be higher than usual.
- Don’t worry, we’ll always send you a notification at least five business days before debiting the higher payment amount.
- Just make sure to carefully read any SMS, emails, or letters we send regarding your HIF membership.
- If in doubt, you can always check your payment details via the Online Member Centre or send us an online enquiry.
Have a different question about HIF membership payments?
Browse the FAQs below, or send us an online enquiry – we’re here to help!