We take cybersecurity seriously at HIF. That’s why we've recently made important upgrades to help members securely access the HIF Online Member Centre and HIF App.
What’s changed?
We’ve introduced multi-factor authentication:
Going forward, we’ll send a one-time passcode to your mobile each time you log in, adding an extra layer of security.
HIF online accounts are now person-based:
This means partners on the same membership can have their own secure login and manage their personal account details.
Need to update an existing HIF online account?
Simply log in to HIF Online Member Centre or the HIF App follow the prompts to update your account.
You’ll also be able to invite your partner to register for their own account, if they’re on the same HIF policy as you.
Once set up, you’ll have secure access to make claims, view policy information, manage your individual personal details and access your digital member cards through the HIF App.
Need to set up an HIF online account?
Make managing your health insurance easier! With the HIF Online Member Centre and HIF App, you can update your personal details, make claims, manage payments, access your digital member card and set your communication preferences.
Simply visit the HIF Online Member Centre or download the HIF App and follow the prompts to register your account. For more information, visit our HIF Members page.
Have a question about cyber security?
For more information on how we help protect your personal information, visit HIF Cyber Security.
Alternatively, call us on 1300 134 060 or email hello@hif.com.au.